Privacy policy
This policy explains what we collect when you visit this website, request a quote, or book a cleaning, and what we do with it. It describes our actual systems rather than a generic template.
Who we are
Vegas Natural Clean LLC provides residential cleaning and short-term rental turnover services in the Las Vegas Valley. In this policy, "we" and "us" mean Vegas Natural Clean LLC. You can reach us on (725) 227-8476.
What we collect
Contact and property details
Your name, phone number, email address, service address, and ZIP code.
Information about your home
Property type, size, bedrooms and bathrooms, condition, pets, priority areas, sensitive surfaces, product preferences, and access instructions such as gate codes or lockbox details.
Photos
Photos you send with a quote request, and photos our cleaners take to document condition, completed work, turnover records, or an issue found during a visit.
Messages and calls
Emails, text messages, and phone calls with us. Calls are recorded — see the section on call recording below.
Booking and payment records
Appointments, services performed, checklists, invoices, and payment status. Card numbers are handled by Stripe and are not stored in our own records.
Website usage
Pages visited, approximate location, device and browser type, and referring site, collected through Google Analytics.
The systems we use
We name these because a privacy policy that hides its vendors is not much use to you.
- Supabase — our database. Client records, home details, checklists, and photos are stored here.
- Stripe — payment processing. Stripe handles card details directly; we see payment status, not card numbers.
- Quo — our phone and text messaging system, including call recording.
- Cloudflare — website hosting and delivery.
- Resend — transactional and marketing email delivery.
- Google Analytics — website traffic measurement.
How we use your information
- To prepare quotes and recommend the right service for your home.
- To schedule visits, assign a cleaner, and give that cleaner the information they need to do the job properly.
- To take payment and keep billing records.
- To communicate with you about your service, including reminders and confirmations.
- To handle guarantee requests and resolve problems.
- To improve our service, our checklists, and our training.
- To send marketing messages where you have agreed to receive them.
- To meet legal, tax, and insurance obligations.
Call recording
Calls to and from our business line are recorded for quality, training, and accuracy of service records. Nevada law requires the consent of every party to record a phone call, so recording is announced at the start of the call.
- If you do not want to be recorded, tell us at the start of the call and we will stop the recording or continue by text or email instead.
- Recordings are stored with your client record and are not published or shared for marketing.
Text messages
We send two kinds of text message, and they work differently.
- Service messages about a booking you already have — confirmations, reminders, arrival notices, and follow-ups about work in progress.
- Marketing messages about offers and services, which we send only if you have separately agreed to receive them. Agreeing is never a condition of buying anything from us.
- Reply STOP to any message to opt out, or HELP for assistance. Message and data rates may apply, and message frequency varies.
Photos of your home
Photos taken during service are used to document condition, confirm completed work, support a guarantee claim, and record turnover results for short-term rental hosts. They are stored in our database and are visible to us and to the cleaner assigned to your property.
- We ask separately before using any photo in marketing. Permission for us to photograph your home for service records is not permission to publish it.
- You can withdraw marketing permission at any time, and we will stop using the photo going forward.
- Tell us about any area you do not want photographed and we will note it on your property record.
Who we share it with
We do not sell your personal information for money.
- The cleaner assigned to your property, who sees the information needed to clean it — address, access, checklist, priorities, pets, and surfaces.
- The service providers listed above, each handling only what their function requires.
- Our insurer or professional advisers, if a claim or dispute arises.
- Authorities or other parties where the law requires it, or to protect someone’s safety.
Nevada residents
Nevada law gives residents the right to tell a website operator not to sell their covered personal information. We do not sell it, but you can still submit a request and we will confirm our position in writing.
How long we keep it
- Client and booking records: kept while you are a client and afterwards for the period required for tax, accounting, and insurance purposes.
- Photos: kept with the job record. Turnover photos are kept so hosts can compare visits over time.
- Call recordings: kept with the client record.
- Access details such as codes and lockbox information: removed when you are no longer a client, or sooner if you ask.
Security and your choices
Access to client records is limited to us and to assigned cleaners. Payment card details are handled by Stripe rather than stored by us. No system can promise perfect security, and we will not claim otherwise.
- Ask us what we hold about you, and we will tell you.
- Ask us to correct anything that is wrong.
- Ask us to delete your information, subject to records we must keep for tax, legal, or insurance reasons.
- Opt out of marketing email or texts at any time without affecting your service.
Children, changes, and contact
This website and our services are intended for adults. We do not knowingly collect information from children.
If we change this policy we will update the date shown on this page. Contact us with any privacy question and we will answer it.
Frequently asked questions
Do you sell my personal information?
No. We do not sell your information for money. We share it only with the cleaner assigned to your property and the service providers that run our booking, payment, messaging, hosting, and email systems.
Are my calls really recorded?
Yes, and you will hear an announcement at the start of the call. Nevada law requires everyone on a call to consent to recording. If you would rather not be recorded, say so and we will stop or switch to text or email.
Who can see photos of my home?
Us and the cleaner assigned to your property. Photos are used for service records, guarantee claims, and turnover documentation. We ask you separately before using any photo in marketing.
How do I stop marketing texts?
Reply STOP to any message. You will still receive service messages about bookings you have made, since those are part of delivering the service.
Can I ask you to delete my information?
Yes. Contact us and we will delete what we are not required to keep for tax, accounting, or insurance reasons. Access details such as gate codes can be removed straight away.
Questions about your information?
Ask us directly and we will give you a straight answer about what we hold and why.