The 48-Hour Clean-Right Guarantee
If something included in your agreed cleaning scope was missed, tell us within 48 hours and send photos of the issue, and we will return to correct that work at no additional charge. This is a correction promise for eligible missed tasks — not a promise that every stain, condition, or third-party requirement can be resolved.
What the guarantee covers
The task must be listed on the agreed cleaning scope for your booking. The affected area must be reasonably accessible, and the property condition and requested scope must match what was represented when you booked. The condition must not have been created after the cleaning.
- Tell us within 48 hours of the service
- Send photos showing the missed in-scope work
- Give us reasonable access to return and correct it
How to request a correction
Contact us within 48 hours
Identify the service date, the missed item, and the affected area, and include photos showing the issue. Photos are required so we can confirm the work and schedule the right correction time.
We check the confirmed scope
We review the active checklist, property information, notes, and reported condition. An exclusion applies only to the affected task where practical.
We offer a return correction visit
When the claim is eligible, we offer a reasonable return visit to correct the affected area at no extra charge.
Conditions of the promise
- The property materially matches the booking information and required photos.
- The task is included on the confirmed checklist.
- The affected area is reasonably accessible and not blocked by excessive clutter.
- Water and electricity are available when the task requires them.
- The area is free of active pests, pest waste, biohazards, and unsafe conditions affecting the task.
- The issue is reported within 48 hours.
- The condition was not created after service.
- We receive reasonable access to complete the correction.
Exclusions
The guarantee does not cover unsafe conditions, active pests or pest waste, biohazards, permanent stains, discoloration, damage, deterioration, mold remediation, restoration, inaccessible or obstructed areas, or work outside the agreed scope.
It also does not cover mess created after service by occupants, pets, movers, contractors, guests, or other parties.
- Where the property condition or requested scope at the visit was materially different from what was represented at booking, the affected tasks fall outside the guarantee. This is defined by the specific booking information and photos you provided, not by a judgment about how dirty a home was.
Move-out cleaning terms
The guarantee applies only to eligible cleaning tasks on the confirmed move-out checklist. We cannot guarantee a security-deposit return or a landlord’s approval — those decisions may depend on damage, lease terms, unpaid obligations, and conditions unrelated to cleaning.
What the guaranteed remedy is
The guaranteed remedy is a return correction visit for the eligible affected area. Declining reasonable access or the offered correction does not automatically create a refund right. Any other remedy is optional and follows the approved policy.
Frequently asked questions
Does the guarantee mean every stain will come out?
No. Permanent stains, damage, worn finishes, and conditions needing restoration are excluded. The guarantee covers eligible missed cleaning tasks.
What if I notice the issue after 48 hours?
The published guarantee requires notice within 48 hours. We may review later concerns, but the guaranteed correction does not automatically apply.
Can I request a refund instead of a return visit?
The guaranteed remedy is a return correction visit. Any refund or other remedy is outside the guarantee and depends on the approved policy.
What if I cannot provide access for the correction?
The guarantee requires reasonable access. We will offer an available correction time, but cannot complete the remedy without access.
Every service is backed by this promise
Get a plan with a confirmed checklist and a clear correction path.